This article provides an overview of Funraise's Event and Ticketing functionality and defines the key components. Links in this article provide access to specific workflows.

There's a lot you can do with Funraise's Event and Ticketing, this quick video provides a peek at what's possible.

Events can be accessed from the platform side menu. In the Events section, you can access your Events details (date, time, and location), Tickets, Ticket confirmation email, and Auctions.

Learn more about creating an Event.

Each Ticket is connected to a particular Event. Tickets can be created with unique prices, quantities, tax-deductible amounts, custom questions, and more.

Learn more about creating Tickets.

Tickets are sold on a Giving Form—you must add Tickets to a Giving Form to make them available for purchase online.

When Tickets are purchased, the purchaser will receive the Ticket confirmation email. This confirmation email includes details about the Event and the purchaser's Tickets. This email also contains QR codes for each ticket that can be scanned with Funraise's App.
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A Registration is a sold Ticket. Registrations represent guests at your Event. A Registration can include guest information and custom Question answers.

When a Ticket is purchased online (from your Giving Form), a Registration is automatically created. You can also create a Registrant offline (in the backend of Funraise). After a guest has been registered, you can edit their Registration details. You can filter, save, or export a list or Registrations.

When a single Ticket is purchased, and the purchaser has selected a Ticket for themselves, that Registration will be assigned to that Supporter automatically.

When a guest Ticket is purchased—such as when a husband buys Tickets for both themself and their spouse—the guest's Registration will be synced with a Supporter record if an email address is provided.

👉 If the guest's email address is provided during registration, a corresponding Supporter record will be created or matched with an existing one.

This can lead to unexpected behavior in certain scenarios. For example, if a mother purchases Tickets for herself and her three children and uses her own email address for all four Registrations, the system will create four Registration records—all linked to a single Supporter record associated with the mother's email address.

In such cases, while all Registrations will be tied to the same Supporter, the individual Registration details (such as the children's names) will still be available on each Registration profile. This allows you to decide whether to leave the Registrations assigned to the mother or manually create / assign separate Supporter records for the children.

It's easy to add custom Questions to Tickets. For example, Meal preference, T-shirt size, etc. Questions are not specific to Events—you create questions in Funraise for many contexts, but adding guest Questions to Tickets is very common.

It's good to know that you can add Questions to BOTH Tickets and the Giving Form in general. If you need responses from each Registrant, for example, "What is your t-shirt size?", you'll need to add your Questions to the Ticket—These questions will then be asked for each Ticket in an Order. If you just want to ask a general Question to the purchaser, like "How did you hear about us?", you'll want to add that Question to the Giving Form generally.

Learn more about creating a new Question.

You can save a filtered list of Questions & Answers and export a list of Questions & Answers.

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An Order is a collection of Tickets that were sold together. For example: If Jane Doe purchases two Tickets, one for her and one for John Doe, the Order will include two Registrations (or two sold Tickets).

Orders are created automatically when a Ticket purchase is made online (on your Giving Form). You can also create offline Registration Orders (in the backend of Funraise).

In some cases, it may be helpful to save a filtered list of Orders or to export a list of Orders.