Funraise enables you to send emails to lists of supporters or automate email journeys based on donor and fundraiser activity. This article covers the basic concepts, terminology, and provides links to in-depth articles to dig deeper.
Bulk vs. Automated email campaigns
There are two types of Email Campaigns in Funraise: Bulk and Automated.
Bulk email campaigns are emails that are sent to a filtered list of Supporters, Transactions, Fundraisers, Registrations, or Subscriptions. With bulk email campaigns you can send personalized emails in bulk to customized supporter segments.
Automated email campaigns are prebuilt email journeys for common communication touch points with donors and fundraisers. You can configure your automated email campaigns by activating or deactivating specific emails and editing the content and design of the email templates. You can not create your own automated email campaigns (yet!).
Send bulk emails
Send an email to a filtered list of Supporters, Transactions, Fundraisers, Registrations, or Subscriptions.
Send automated emails
Automated emails are prebuilt email campaigns that are sent based on donation or fundraising activity.
Send three automated emails to thank and welcome new donors.
Alert recurring donors that their card will expire soon and enable donors to easily update their payment method before they miss a donation.
Send automated emails to fundraisers based on their fundraising activity.
Creating email templates
Both bulk and automated emails send customizable email templates. You can customize email templates with images, content, and personalization data merge tags.
Learn how to add images and content to your email templates.
Personalize emails with names, donation details, or other data merge tags.
Reporting on email performance
You can view an individual supporter's email history from their Supporter profile. With Fundraising Intelligence, you also can create data dashboards and custom reports to analyze your email performance.
Email campaign sending tiers and costs
Bulk emails are available for all organizations on a paid plan. Email sending tiers and rates are based on your plan.
Plan | Description |
Pay as you go | Each email sent costs $0.009 |
5,000 Included | Includes 5,000 sends per month. Any email sent over the the monthly limit incur a $0.003 charge per email, billed monthly. Unused email sends do not roll over. |
75,000 Included | Includes 75,000 sends per month. Any email sent over the monthly limit incur a $0.003 charge per email, billed monthly. Unused email sends do not roll over. |
What counts as a billable Campaign Email?
Not all emails sent from Funraise count against your monthly plan or incur costs.
Campaign Emails count against your monthly plan or incur a cost. Campaign Emails include:
Yearly Donation Summary (when sent from within platform)
☝️ These are the three types Campaign Emails and are the only email types that count against your monthly plan or incur costs.
Transactional Emails do not count against your monthly send limits or incur a cost. A few examples of Transactional Emails include:
Transaction receipt emails
Fundraiser verification emails
Dedication emails
Event ticket confirmation emails
Yearly donation summary (sent by donors via the Donor Portal)
Task notification emails
Donation notification emails
etc.
⚠️ A maximum of 50,000 Campaign Emails can be sent per day
Regardless of your email plan, a maximum of 50,000 Campaign Emails can be sent per day. Any attempted sends over 50,000 in a day will be dropped and will not be sent.
⚠️ The maximum daily send limit is not related to your billing plan
It's important to note that all plans have a sending limit of 50,000 emails per day. A live daily usage meter in platform will display your daily email usage. This meter is unrelated to your billing plan — the daily send limit meter should only be used to see daily usage in relation to the absolute maximum sends available to you in a day.