If you're new to Funraise Events, we recommend taking a look at our overview of all things related to Events: Event Management 101.
Each event has it's own tickets. Tickets are sold on a Giving Form. Event tickets have many features and configurations including promo codes, custom questions, ticket bundles, and more.
Before creating your tickets, you'll need to create your event.
Create an Event Ticket
1. From your Event > Tickets > click Create Ticket
2. Configure ticket details (described below) > click Save
☝️ When creating a ticket, you'll configure the basics like the ticket name, description, quantity, and payment information. You'll be able to configure more details about this ticket after it's been created.
Ticket Giving Form
When creating the first ticket for your event, we'll automatically create a new Giving Form and attach your event tickets to this Giving Form. You'll have the option to connect an existing form if you prefer.
Tickets are sold on a Giving Form which allows you to publish your tickets on an embeddable form on your website, a Giving Page (the easiest method), or on a Campaign Site Giving Form.
You can also manage tickets from the Giving Form editor if you prefer.
Ticket Manager
After creating tickets, you'll see each ticket and the Giving Form the ticket is connected with in the Ticket Manager. From this screen you can further configure your event tickets.
Configure more ticket details
After creating a ticket, you configure more details and settings by clicking the ticket's action menu.
Ticket Settings
General settings
Ticket Name | Public name for the ticket. Displayed on the Giving Form and in ticket confirmation emails. |
Description | Public description for the ticket. Displayed on the Giving Form. |
Quantity | The maximum number of tickets available. If this number is reached, this ticket will display "Sold Out" on the Giving Form. |
Limit Per Transaction | Limit the number of this ticket that can be purchased in a single transaction. Leave blank for no limit. |
Registrations Included | The number of registrations included with each ticket. Use this to create ticket bundles.
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Ticket payment
Payment | Select whether this is a Paid or Free ticket. |
Ticket Cost | If this is a paid ticket, you can configure the cost of the ticket. |
Tax Deductible Amount | The tax-deducible portion of the ticket cost. For example, if a ticket costs $50 and $25 of that goes towards the meal, you might enter $25 as the tax deductible amount. When the transaction receipt is sent to the ticket purchaser, they will see their total transaction amount and the tax deductible amount on the receipt email. |
Registration Info
In Registration Info, you'll configure the contact information and custom questions you'd like collected with each Registration.
Registration Name | Collect and require a name for each registration? |
Registration Email Address | Collect and require an email address for each registration? |
Registration Phone Number | Collect and require a phone number for each registration? |
☝️ Should you require contact information or questions? It depends!
For sponsorship tickets that that include many registrations, we do not recommend requiring registration contact information or custom questions, as the sponsor (purchaser) may not have those details at the time of purchase.
If Registration contact information and custom questions are not required for a ticket, guests can skip these fields when purchasing tickets.
You'll still be able to collect any important / missing information from your guests using our progressive information capture tools available in your event attendee list.
In most cases though, for general admission tickets, we recommend requiring registration name so that you know who the registration should be assigned to.
☝️ Requiring an email address may not be best for family events
Be aware: If you require email addresses and a family member purchases multiple tickets for their family, it's common for the purchaser to enter the same email address for all tickets.
When this happen, each registration will be assigned to the same supporter (based on the provided email address). In some cases, this is great! In other cases, it's not ideal.
If you also require a registration name, you will have the information you need to decide if you'd like to relink that registration to the appropriate supporter record.
Custom Questions
Custom questions can be added to a ticket. For example, if you need to know the guest's meal preference or T-shirt size. Adding questions to the ticket means that questions will be asked for each registration.
☝️ Questions for guests go on the ticket
It's good to know that you can add questions to both tickets and the giving forms. If you need responses from each registrant, for example, "What is your t-shirt size?", you'll need to add your questions to the Ticket — These questions will then be asked for each ticket in an order. If you just want to ask a general question to the purchaser, like "How did you hear about us?", you'll want to add that question to the giving form.
Good to know!
Promo Codes
Create promo codes your guests can use to purchase discounted tickets.
Ticket bundles
You can create ticket bundles, or sponsorship tickets, that include multiple registrations for a single ticket. When creating the ticket, enter the number of registrations that should be included for each ticket. For example:
For a general admission ticket, Registrations Included should be set to 1.
A sponsorship ticket might include multiple registrations. For instance, a table sponsorship ticket might have 10 registrations included.
A pickle ball team ticket might include 2 registrations.
