Features in this article may not be included in every Funraise plan.
SMS messages can be sent to a list of Supporters, Transactions, or Registrations.
Send to list of Supporters
From Supporters, add filters to define your list
Click Actions (3 dots) and select Send SMS Message
Enter a message and click Send
Send to list of Transactions
When sending an SMS message from Transactions, the Supporter linked to a Transaction will receive the message.
From Transactions, add filters to define your list
Click Actions (3 dots) and select Send SMS Message
Enter a message and click Send
Send to list of Registrations
When sending an SMS message from Registrations, the Supporter linked to a Registration will receive the message.
From Registrations, add filters to define your list
Click Actions (3 dots) and select Send SMS Message
Enter a message and click Send
☝️ Do not split messages. Only send a single message at a time. Because messages are queued to send, messages may not be sent in the exact order you submit them.
☝️ Do not send more than 200 messages per day. A hard limit of 200 SMS messages per day is enforced. We will only send 200 messages per day and will drop any messages over this threshold.
Good to know
You may want to filter your supporter lists by
Phone > Existsto refine the list to just supporters that have a phone number.If a supporter replies to your message, you will be able to view the response on their supporter profile
For inbound SMS responses from a supporter, if a team member is assigned to the supporter, the assigned team member will also receive an email notification with the SMS message details