Supporter email and SMS activity

View a Supporter's recent email and SMS text message activity

Angelina Pavone avatar
Written by Angelina Pavone
Updated over a week ago

Features in this article may not be included in every Funraise plan.

From a Supporter's profile, you can view the status of emails and SMS messages that have been sent from Funraise. You can also view SMS responses to your number from your Supporters.

View a Supporter's email or SMS activity

From a Supporter's profile > Click Emails / SMS

Good to Know

  • The date displayed is the date an email or SMS message was sent

  • For inbound SMS responses from a supporter, if a team member is assigned to the supporter, the assigned team member will also receive an email notification with the SMS message details

Possible Email Statuses

  • Processed: Message has been received and is ready to be delivered

  • Dropped: Unsubscribed Address, Bounced Address, Spam Reporting Address, Invalid

  • Delivered: Message has been successfully delivered to the receiving server

  • Deferred: Recipient's email server temporarily rejected message

  • Bounce: Receiving server could not or would not accept message

  • Open: Recipient has opened the HTML message

  • Click: Recipient clicked on a link within the message

  • Spam Report: Recipient marked the message as spam

  • Unsubscribe: Recipient unsubscribed from specific group

  • Group Unsubscribe: Recipient unsubscribed from specific group

  • Group Resubscribe: Recipient resubscribes to specific group by updating preferences

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