Features in this article may not be included in every Funraise plan.
From a Supporter's profile, you can view the status of emails and SMS messages that have been sent from Funraise. You can also view SMS responses to your number from your Supporters.
☝️ To view the overall performance or engagement metrics for emails sent through Funraise, you can access email data from our advanced reporting too, Fundraising Intelligence. In Intelligence, you can create custom engagement reports and dashboards for your email campaigns.
View a Supporter's email or SMS activity
From a Supporter's profile > Click Emails / SMS
Good to Know
The date displayed is the date an email or SMS message was sent
For inbound SMS responses from a supporter, if a team member is assigned to the supporter, the assigned team member will also receive an email notification with the SMS message details
Possible Email Statuses
Processed: Message has been received and is ready to be delivered
Dropped: Unsubscribed Address, Bounced Address, Spam Reporting Address, Invalid
Delivered: Message has been successfully delivered to the receiving server
Deferred: Recipient's email server temporarily rejected message
Bounce: Receiving server could not or would not accept message
Open: Recipient has opened the HTML message
Click: Recipient clicked on a link within the message
Spam Report: Recipient marked the message as spam
Unsubscribe: Recipient unsubscribed from specific group
Group Unsubscribe: Recipient unsubscribed from specific group
Group Resubscribe: Recipient resubscribes to specific group by updating preferences