If you're new to Funraise Events, we recommend taking a look at our overview of all things related to Events: Event Management 101.
Coming Soon 🎉
Ticket Promo Codes
You'll (very) soon be able to configure ticket promo/discount codes! Promo codes will enable you to create custom codes, for example TAKE10 or VOLUNTEER. Codes can be configured to reduce ticket amounts by a particular percentage or static amount.
☝️ Tickets are sold on a Giving Form.
After creating Tickets, you'll add your Tickets to a Giving Form to sell them online.
Create a Ticket
There are several ways to create a new Ticket. We recommend creating tickets from your Event profile so you have a full view of all the Tickets available for a particular event.
1. In the sidemenu > select Events > open the appropriate Event profile\
2. In the Event > select Tickets > click New Ticket
This will open the ticket creation form where you can configure ticket settings.
In the General tab, you'll configure the following details:
Ticket Name
Ticket Description
Ticket Quantity
Ticket Cost (or Free)
Ticket Tax Deductible Amount
In the Registration tab, you'll configure the information you'd like collected with each Registration, including:
Registration Name requiredness
Registration Email requiredness
Registration Phone requiredness
Custom Questions
3. When you've completed configuring the Ticket, click Save
☝️ When creating multiple Tickets for the same event, you can autofill from a previous Ticket from the Actions Menu (3 dots) in the Ticket editor's top bar.
Ticket settings
General
Event
Each ticket is connected to a single event.
Ticket name
Public name for the ticket. Displayed on the Giving Form and in ticket confirmation emails.
Ticket description
Public description for the ticket. Displayed on the Giving Form.
Quantity
The maximum number of tickets available. If this number is reached, this ticket will display "Sold Out" on the Giving Form.
Payment
Select whether this is a Paid or Free Ticket.
Ticket cost
If this is a paid ticket, you can configure the cost of each ticket.
Tax deductible amount
The tax-deducible portion of the ticket cost. For example, if a ticket costs $50 and $25 of that goes towards the meal, you might enter $25 as the tax deductible amount. When the transaction receipt is sent to the ticket purchaser, they will see their total transaction amount and the tax deductible amount on the receipt email.
Registration Info
This is the information that is collected with each registration (ticket purchase).
☝️ If an email address is provided for a registration, that registration will create or be matched with a supporter in the platform. This means if the an order purchaser provides their single email for each registration in the order, those registrations will all be assigned to the same supporter — this is common when parents obtain tickets for their family. In general, we recommend always requiring registration name so that you can know who the registration is assigned to even if a unique email is not provided.
Registration name
Name of the guest for this ticket.
Registration email address
Email address of the guest for this ticket.
Registration phone number
Phone number of the guest for this Ticket.
Helpful definitions
Public order — When a ticket is sold on a Giving Form online.
Platform order — When a ticket added to an order offline (in the platfrom)
Questions
Custom questions can be added to a ticket. For example, if you need to know the guest's meal preference or T-shirt size. Adding questions to the ticket means that questions will be answered for each registration (as long as the question been marked as required).