Skip to main content

Event Ticket Order Email

Edit the ticket order email that is sent when tickets are purchased

Written by Tony Sasso

The ticket order email is sent to a ticket purchaser after they complete checkout.

The email includes

  • Event title

  • Location

  • Date & Time

  • Purchased Tickets, including the provided name for each guest

  • Printable ticket with QR Code

  • If there is incomplete guest information, a button for the purchaser to Complete your Registration is added to the email.

Optional design customizations

Edit the ticket order email

Each event has it's own ticket order email template.

1. From your Event > select Tickets > click Edit Order Email

2. Edit the banner image or email text content > click Save

Good to know

  • A ticket purchaser will receive both the standard transaction receipt email and the ticket confirmation email.

  • This email can be resent to a ticket purchaser at any time from the order record actions menu.

  • The email provides the ticket purchaser access to the check-in QR code for each ticket. This QR code can be scanned with the Funraise App to check-in attendees at the door.

  • If tickets were purchased as a part of Fundraising Registration, the email will also contain secure links for registrants to claim and create their fundraising pages.


​

Did this answer your question?