Funraise provides several options to enable your donors to update their payment methods for recurring subscriptions through a secure payment method update form. These features can significantly reduce recurring revenue churn.
You can either send an automated email to your donors with a link for them to update their payment method or you can copy a secure update link and share the link directly with your supporters in a personal email.
☝️ This article covers the payment method update email and link, but it's good to know that your donors can also edit their payment method details on their own at any time, using Funraise's Giving portal app.
Payment method update link
You can copy a secure payment method update link to share with a donor.
☝️ This link is unique for each specific subscription. It's important to only share this link with the correct supporter and subscription.
1. From Supporters > Subscriptions > find the appropriate Subscription
2. Click the actions menu (3 dots) > Select Copy Update Payment Link
Payment method update automated email
The payment method update email can be sent to your donors through several different methods.
Automatically - When a recurring payment fails
Automatically - Before a payment method expires
Manually - Anytime
When the payment method update email is sent to a donor, it looks like this:
A few things to note about this email
The email uses the logo from your Organization Branding Settings, which means you can add your logo to the email.
The email and secure update page can not be customized.
The link in the email can expire. The valid timeframe for the payment method update link is based on the subscription frequency. Weekly = 7 days, Monthly = 30 days, Quarterly = 90 days, Yearly = 90 days.
How to send the payment method update email
There are several ways the payment method update email can be sent to your donors.
Automatically - When a recurring payment fails
When a recurring transaction fails, the payment method update email is sent automatically to the donor. This is an automatic feature and does not need to be configured.
Automatically - Before a recurring payment method expires
You can add a link to the payment method update page in the Expiring Recurring email campaign with a specific merge tag: *|subscription:update_payment_url|*. This will enable donors with a card expiring soon to update their payment method before they miss a donation. This method requires that you've activated and configured the Expiring Recurring email campaign.
Manually - Anytime
You can send the payment method update email to a recurring donor at any time from the subscription section.
1. From Supporters > Subscriptions > find the appropriate Subscription
2. Click the actions menu (3 dots) > Select Send Update Payment Email
Good to know
What happens when a payment method is updated by the donor?
When a donor successfully updates their payment method through the payment method update page, a few details anout their subscription will be updated:
When the donor updates their payment method after their most recent recurring payment has failed, the failed payment will attempt to process again. Only one failed payment will be recharged, even if there are multiple failed payments on the subscription.
The subscription's
next recurrence datewill be updated to the day of the month that the payment was updated.
Payment Method Update page example
The payment method update page includes a simple form for the donor to update their payment method information. This page can not be customized.
