Services in this article may not be included in every Funraise plan.
The Funraise Service Desk is where you can submit technical requests and follow progress of your requests.
Creating a Funraise Service Desk account
If you're new to the Funraise Service Desk, you'll need to create an account. Please create an account with the same email address you use in Funraise so we can verify your identity. Once you've created an account, you will be able to log in and submit requests.
Please note: A Funraise Service Desk account is not the same as your Funraise platform account. Even if you have a Funraise account, you need to create a Service Desk username and password to get started.
What you can do at the Funraise Service Desk:
- Submit technical requests
- Communicate directly with your technical engineer
- Follow the progress of your requests
Technical requests include:
- General technical support
- Data migrations
- Bug reports
Your Service Desk experience depends on your pricing plan
Free - Organizations using Funraise Free do not receive direct access to Funraise's Service Desk.
Spark - For organizations on the Spark pricing plan, you will be able to access the service desk and submit requests. Because Sparks do not have a dedicated and assigned success manager or technical engineer, your requests are prioritized against all Spark organization requests and needs. You can generally expect a 48-72 hour response time.
Movement & Enterprise - For organizations on Movement or Enterprise plans, you will have access to the service desk as well as dedicated support from an assigned technical engineer. You requests receive priority. You can generally expect a response within 24 hours.