The Funraise Service Desk is where you can submit support requests and follow the progress of your requests.

There are two ways to submit new requests:

  1. Email requests to success@funraise.org

  2. Create and manage requests directly in our Service Desk portal

In either case, you'll receive responses from our team over email. The benefit of creating an account at the Service Desk portal is that you'll be able to view all your requests and their statuses in one place.

New to the Funraise Service Desk portal?

If you're new to the Funraise Service Desk, you'll need to create an account. Please create an account with the same email address you use in Funraise so we can verify your identity.

A Funraise Service Desk account is not the same as your Funraise platform account. Even if you have a Funraise account, you need to create a Service Desk username and password to get started.

What you can do at the Funraise Service Desk:

  • Submit general and technical support requests

  • Report issues

  • Communicate directly with our support team

  • Follow the progress of your requests


Services in this article may not be included in every Funraise plan.

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