Features in this article may not be included in every Funraise plan.
To activate text engagement features like outbound text messaging, auction bid notifications, or text-to-give codes, you will first need to activate an SMS Number.
☝️ Text engagement features are only available in the United States
☝️ A2P 10DLC registration and approval required
After creating a new SMS number, Funraise will register your SMS campaign and submit for approval. During this approval process you may experience a delay of 2-3 weeks before this number can be used to send messages.
A2P 10DLC compliance requires that you have a Privacy Policy and Terms and Conditions linked on your website. You will be required to provide these links before activating your SMS number.
Learn more about A2P 10DLC registration and approval below.
Activate your SMS number
1. From Settings > Click Text-to-Give
2. Click Add Number
3. Enter your information > Click Create Number
Here you'll enter the following details:
Country. At this time, SMS is only available in the US.
Local area code
Terms of Service URL
Privacy Policy URL
SMS Opt-In Evidence URL
☝️ SMS Opt-In Evidence URL
This is a URL on your website where your donation form is located. The A2P 10DLC reviewers will view this URL to confirm your donation form is in compliance.
You'll just need to make sure the form on this page has a phone number collection field activated (optional or required) as the phone number field being present on the form ensures the correct SMS Opt-in language appears.
4. After clicking Create Number, your new organization SMS number will generate and appear once it's ready. Please allow up to 15 minutes for a number to generate.
5. Wait for approval. Your number can take up to 2-3 weeks to be approved and ready to use to send outbound messages. You'll see status updates in the top of this settings page.
What is A2P 10DLC?
Your organization must be A2P 10DLC compliant in order to send SMS messages from Funraise.
A2P 10DLC refers to a system in the United States that allows organizations to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Carries, such as AT&T, Verizon, and T-Mobile enforce A2P 10DLC registration.
In many cases, you do not need to take any action to become A2P 10DLC compliant. Funraise is working behind the scenes (and taking care of the costs) to enable your A2P 10DLC compliance. Funraise will begin the registration process when you activate an SMS number. The registration process can take 2-3 weeks to complete.
In some cases, your organization's registration process may require more actions or information — our team will be in touch with you if this is the case.
Requirements to be approved for A2P 10DLC
Your organization must have a website
Privacy Policy clearly linked on your website
Terms & Conditions clearly linked on your website
Evidence of SMS Opt-in (on your donation form)
Policy links
You'll add your policy links when creating your SMS number. If you have not yet entered these links or need to edit them, visit Settings > Text-to-Give > A2P 10DLC Compliance Requirements
⚠️ As of October 7th, 2025 — Terms of Service and Privacy Policy URLs will be required to display the SMS communication opt-in checkbox on your forms. Without these links, supporters will not be able to opt in to SMS communications on your forms.
Policy requirements and examples
While Funraise does not provide legal advise, the tips and example content below covers some of the clauses that can be important to be approved for A2P 10DLC.
Privacy policy tips
To comply with A2P 10DLC carrier guidelines your privacy policy must explicitly address SMS data sharing:
No sharing for marketing — Clearly state that mobile numbers and opt-in consent data will not be shared with any third parties or affiliates for marketing purposes.
Limited sharing for service — Clearly state that you may share mobile numbers and opt-in data only with subcontractors or service providers under strict confidentiality, and only to support customer service, delivery, or technical operations of your SMS program.
Protect opt-in consent data — Clearly state that all text-messaging originator opt-in records and associated consent are kept private and will never be transferred to third-party marketers.
Terms and conditions tips
Add specific SMS related details to your Terms and Conditions document:
{Organization name — SMS Messaging}
1. {Insert program description here; this is simply a brief description of the kinds of messages users can expect to receive when they opt in.}
2. You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, you may receive an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at {support email address or phone number}.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive {message frequency}. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy: {link to privacy policy}