Your organization must be A2P 10DLC compliant in order to send SMS messages from Funraise.
A2P 10DLC refers to a system in the United States that allows organizations to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Carries, such as AT&T, Verizon, and T-Mobile will begin enforcing A2P 10DLC registration and approval in September 2023. This means that carriers will require that your organization's SMS campaigns are registered and approved.
In most cases, you do not need to take any action to become A2P 10DLC compliant. For existing customers with SMS features, Funraise is working behind the scenes (and taking care of the costs) to enable your A2P 10DLC compliance. For new customers, Funraise will begin the registration process when you activate an SMS number. We expect the registration process to take 2-3 weeks to complete.
In some cases, your organization's registration process may require more information to validate with the carriers — our team will be in touch with you if this is the case.
SMS messaging may be deactivated in your account until A2P 10DLC registration is complete.
A current backlog with an upstream provider due to the high volume registrations before the deadline has delayed A2P 10DLC registrations. It's possible that your organization may not be approved by the September 2023 deadline. If your organization is not A2P 10DLC compliant, we will disable SMS messaging for your account and re-activate it as soon as you are compliant. We expect most organizations to be compliant in September 2023.
As a reminder, Funraise is working to register your organization and you do not need to take any action in most cases. We'll reach out to your organization if we need any extra information to complete the registration process.