☝️ For most pricing plans, Funraise's Platform Fee is a component of our overall fee model called, Donors Cover Fees.
What is the Funraise Platform Fee?
Funraise pricing plans have two main components: the base subscription cost and the Platform Fee. Offline transactions that are created manually or imported do not incur a Platform Fee. Funraise's Platform Fee is in addition to your payment processor’s fees.
How is the platform fee charged?
There are two ways the Funraise Platform Fee can be charged. This is based on the payment processors you've connected to Funraise.
Monthly
For Transactions processed through any processor other than Stripe or PayPal, the Funraise Platform Fees incurred over the past month are charged monthly using your payment method on file.
At the time of the Transaction
When a Transaction is processed with Stripe or PayPal, the Funraise Platform Fee will be deducted from the Transaction in real-time.
If the Platform Fee is charged at the time of the Transaction, the Transaction data field, Platform Fee Automatically Collected will have a value of Yes.
How can I view Platform Fees?
Transaction Profile & Export
You can view the Funraise Platform Fee for each Transaction on the Transaction Profile. This data is also available with a Transaction .csv export.
Questions?
If you have any questions about your Platform Fee, contact us at billing@funraise.org.