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Merge Duplicate Supporters

Merge Duplicate Supporters

How to handle duplicate supporters or contacts. What to do when the same supporter has two profiles.
Angelina Pavone avatar
Written by Angelina Pavone
Updated over a week ago

Resolve duplicate Supporter profiles with the Supporter merge tool.

Learn more about merging Households here.

To Merge Supporters

1. From a Supporter's action menu (3 dots) > click Merge Supporter

This is the Supporter profile you want to keep. We call this the Merge Winner đŸ„‡

2. Click Add Supporter > search and select the losing Supporter

The Merge Loser is the profile you want to remove after data is merged.

3. Click Merge

What happens when you merge Supporters

1. Data from the Merge Loser will be merged onto the Merge Winner.

  • Donations
  • Interactions 
  • Registrations
  • Orders
  • Questions
  • Subscriptions

2. The Merge Loser profile will be deleted

Good to know

  • Recurring Subscriptions from the Merge Loser are transferred to the Merge Winner and will remain active
  • Any pending campaign emails targeting the Merge Loser will be cancelled
  • Contact information is not merged, which means you will lose all contact information from the Merge Loser

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