Resolve duplicate Supporter profiles with the Supporter merge tool.
You can also merge Households.
1. From a Supporter's Action menu (3 dots) > click Merge Supporter
This is the Supporter profile you want to keep. We call this the
Merge Winner 🥇
2. Click Add Supporter > search and select the losing Supporter
Merge Loser is the profile you want to remove after data is merged.
3. Click Merge
What happens when you merge Supporters
1. The following data from the
Merge Loser will be added to the
Merge Loser profile will be deleted
Good to know
- Recurring Subscriptions from the
Merge Loserare transferred to the
Merge Winnerand will remain active
- Contact information from the
Merge Loserwill be lost
- Pending campaign emails targeting the
Merge Loserwill be cancelled