Resolve duplicate Supporter profiles with the Supporter merge tool.
Learn more about merging Households here.
To Merge Supporters
1. From a Supporter's action menu (3 dots) > click Merge Supporter
This is the Supporter profile you want to keep. We call this the
Merge Winner 🥇
2. Click Add Supporter > search and select the losing Supporter
Merge Loser is the profile you want to remove after data is merged.
3. Click Merge
What happens when you merge Supporters
1. Data from the
Merge Loser will be merged onto the
Merge Loser profile will be deleted
Good to know
- Recurring Subscriptions from the
Merge Loserare transferred to the
Merge Winnerand will remain active
- Any pending campaign emails targeting the
Merge Loserwill be cancelled
- Contact information is not merged, which means you will lose all contact information from the