An organization email address is an email address you can use as the sending and reply-to address for the emails sent through Funraise. For example, you might use a specific email like donations@worldpeace.org as the sending and reply-to email address for your donation receipts.

☝️ Features in this article require a paid plan

Only organizations with a paid plan can manage organization email addresses — free accounts will always use noreply@funraise.org as the sender and reply-to email address.

Standard sending email addresses

By default, all emails sent from Funraise will use Funraise's domain to ensure high email deliverability. For example, if you add a sending email address with Donations as the sender From Name and donation@worldpeace.org as the Email Address, your supporters will receive emails like this:

From: Donations <noreply+worldpeace@funraise.org>
Reply-to: donations@worldpeace.org

In the standard setup, emails sent from Funraise will be sent from noreply+[your-domain]@funraise.org and the reply-to address will be your default organization email address or the From Address that you've selected for a particular email.

Advanced: Sending emails from your own domain

You can also configure a custom sending domain to send emails from your own domain. This optional step requires a web developer with access to manage your domain's DNS records. Learn more about configuring and verifying a custom sending domain.

Add an organization email address

1. Click your profile icon in top right > click Settings

2. Click Email addresses > Click Add Email

3. Enter From Name and Email Address > click Save

After adding a new email address, the owner of the email address will be sent a verification email with a button to verify. The address must be verified before it can be used. The address will be marked as pending until it has been verified:

After you've added an organization email address, you take more actions:

Edit email
Make default
Delete email address
Resend verification email (resends the verification email to a Pending email address)

☝️ Default organization email address

The default email address is used as the reply-to email address for platform system emails (emails that are not configurable in-platform). For example, donation notifications sent to your team members.

☝️ Organization email address statuses

Organization email statuses let you know how an email can be used.

Pending: The email address has not be verified by the owner and can not be used as a sending address.
Not Authenticated: The email address can be used as a reply-to address and the From Name will be used with a standard Funraise sending address: noreply+[your-domain]@funraise.org.
Authenticated: (Advanced & optional). The email address can be used as the sending address. Email addresses will be marked as authenticated only when the domain has been authenticated. Learn more about authenticating your sending domains below.

It's good to know that authenticating a sending domain is not required, but it is recommended. An organization email address with a status of Not Authenticated is still valid and can be used as a reply-to email address.

Advanced & Optional

Send emails from your own domain

You can also configure a custom sending domain to send emails from your own domain. This optional step requires web development knowledge and access to manage your domain's DNS records.

🤓 Configuring a custom sending domain requires technical knowledge

It's important to note that while Funraise makes DNS records available, we are not able to support the configuration of your domain. You'll need technical expertise to complete this setup. Incorrect configurations can cause your emails to not be delivered. You can find helpful articles for adding DNS records from common hosts: Squarespace, GoDaddy, and Bluehost.

1. From Settings > Email Addresses > Sender Domain Authentication > click Add Domain

2. Enter the domain name > click Add domain

Enter the domain name, without https://, for example: nonprofit.org

3. After adding your domain, DNS records will be generated. You will need to copy and paste the DNS record data into your domain host.

4. After you have added the DNS records to your domain host > click I have added these DNS records > click Verify.

A verification check will run for each DNS record and you will be able to view the results of the verification checks. The domain will only be authenticated when all DNS records have been successfully verified.

After the domain has been successfully verified, any organization email addresses that use this domain will be marked as Authenticated and will be able to be used as sending addresses.