Funraise offers several support packages based on the needs of your organization. While a paid support package is not required, our award-winning support and success team can empower your team to use Funraise to its full potential.

Support Packages

Self-Service (Free)

Standard

Premium

Resources

Knowledge base

University

Developer docs

Community forum

Channels

Service Desk (tickets)

Chat

Email

Phone

Video

Services

Onboarding training

Technical support

Success & strategy sessions

Recurring subscription migration


Channel Definitions

Channels are the methods your team can use to access support. Our channels are structured to provide high-quality and efficient support.

Service Desk (Tickets)

Funraise's Service Desk enables you to submit questions, support requests, or other issues and communicate directly with our support team. You can view and track all your request at our service desk portal.

Chat

Funraise's chat widget is always available. While chat is generally the fastest way to get a quick answer to a question, chat is not necessarily immediate. We usually respond to chat messages within 1 business day.

Email, Phone, and Video

With premium support, you'll have direct access to your Success Manager to discuss strategies through email, phone, or video calls.


What support package do we need?

While every organization has unique needs, below is a general guide to help you select a support tier.

Choose Self-Service if...

  • You don't plan to migrate recurring subscriptions from another system

  • You don't need technical support with Salesforce

  • Your team does not need onboarding training

Choose Standard if...

  • You don't plan to migrate recurring subscriptions from another system

  • You want technical support with Salesforce or technical implementation questions

  • A direct relationship and contact with a Success Manager is not important to you

  • You would like onboarding training for your team

Choose Premium if...

  • You plan to migrate recurring subscriptions from another system

  • You want technical support with Salesforce or technical implementation questions

  • A direct relationship and contact with a Success Manager is important to you

  • You would like to have strategic fundraising and workflow conversations with your Success Manager

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