The following list includes the possible statuses that can apply to a Subscription.
Historical
Imported subscription. Will not actively charge.
Active
Subscription that is actively charging.
Failed
Subscription moves to this status after 4th failed transaction in a row. Subscription will no longer charge.
Cancelled
Cancellation was initiated in platform by a team member or by the donor. Subscription will no longer charge.
Failed and Cancelled update — March 18, 2024
On March 18, 2024 Funraise updated the Cancelled status to include any subscription that was cancelled by a platform user or by the donor. If a subscription was cancelled by a platform user or donor prior to this date, the subscription may still show the status of Failed.
Legacy statuses
There are several statuses that may apply to your subscriptions, but are no longer actively being applied. These are legacy statuses.
Frozen
Subscriptions in this status are no longer active.
Merged
Subscriptions in this status are no longer active.
Redacted
Subscriptions in this status are no longer active.