Features in this article may not be included in every Funraise plan.
Send an SMS text message to an individual supporter. You can also send a message to a list of Supporters, Transactions, or Registrations.
Send an SMS message to a single Supporter
Access the Supporter's profile
Click the Actions menu (3 dots) in the top bar and select Send SMS Message
Enter a message and click Send
☝️ Do not split messages. Only send a single message at a time. Because messages are queued to send, messages may not be sent in the exact order you submit them.
☝️ Do not send more than 200 messages per day. A hard limit of 200 SMS messages per day is enforced. We will only send 200 messages per day and will drop any messages over this threshold.
Good to know
If the supporter replies to your message, you will be able to view the response on their supporter profile
For inbound SMS responses from a supporter, if a team member is assigned to the supporter, the assigned team member will also receive an email notification with the SMS message details