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Send SMS Text Messages
Send SMS Text Messages

Learn how to send SMS messages to supporters or event attendees

Angelina Pavone avatar
Written by Angelina Pavone
Updated over a week ago

Features in this article may not be included in every Funraise plan.


☝️ New to Text Engagement? Learn how to create your SMS number and get started by reviewing Text Engagement 101.

SMS messages can be sent to a single Supporter or to a list of Supporters, Transactions, or Registrations.


Send to a single Supporters

  1. Click Actions (3 dots) and select Send SMS Message

  2. Enter a message and click Send


Send to list of Supporters

  1. From Supporters, add filters to define your list

  2. Click Actions (3 dots) and select Send SMS Message

  3. Enter a message and click Send


Send to list of Transactions

When sending an SMS message from Transactions, the Supporter linked to a Transaction will receive the message.

  1. From Transactions, add filters to define your list

  2. Click Actions (3 dots) and select Send SMS Message

  3. Enter a message and click Send


Send to list of Registrations

When sending an SMS message from Registrations, the Supporter linked to a Registration will receive the message.

  1. From Registrations, add filters to define your list

  2. Click Actions (3 dots) and select Send SMS Message

  3. Enter a message and click Send


☝️ Do not split messages. Only send a single message at a time. Because messages are queued to send, messages may not be sent in the exact order you submit them.

☝️ Be aware of your send limits. The base send limit is 200 messages per day. You can upgrade your account to send up to 2,000/day. Any attempted messages over your limit will not be sent.


Good to know

  • You may want to filter your supporter lists by Phone > Exists to refine the list to just supporters that have a phone number.

  • If a supporter replies to your message, you will be able to view the response on their supporter profile

  • For inbound SMS responses from a supporter, if a team member is assigned to the supporter, the assigned team member will also receive an email notification with the SMS message details

  • Data merge tags can be used in an outbound SMS message. Remember, context for merge tags is important — only use merge tags that are applicable to SMS messages (Dates, Organization Data, and Supporter Data)

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