Only successful online donations can be refunded.
- Failed online donations can be deleted.
- Offline donations can not be refunded, but can be deleted or edited.
- To refund a donation, access the donation from a donation report, click Action, and select Refund. You can also refund a donation from the donation profile.
A donation can only be refunded within the first 30 days of occurring. After that time, the option to refund a donation is not available.
If a donation is refunded within 24 hours of occurring, it will be voided. If a donation is refunded after 24 hours of occurring, it will be refunded. The difference here is minimal and only affects the donor's card statement.